Biography
Clairy Moraitou is Zurich Group’s Head of Customer Market & Brand Insights. She leads the way Zurich understands customers by interpreting data and research, and how Zurich uses that for the benefit of its customers. She steers insights-and data-driven customer transformation programs across Zurich, to deliver its customer-focused strategy through fostering customer loyalty for growth.
Clairy has more than 20 years of experience in financial services in diverse capacities including Strategy, Mergers & Acquisitions, Transformation and Customer Experience – and another 5 years in top management consulting – at companies such as Zurich, Eurobank, McKinsey, Shell and Heineken.
Having lived and worked across different countries and cultures, she focuses on connecting the dots between strategy and implementation. Originally trained as a chemical engineer (MSc in NTUA), her trajectory was shaped by an MBA at Rotterdam School of Management (Netherlands). She is a Marketing Academy Fellow and an alumnus of the Boardroom, Zurich.