Biography
Danilo is a postdoctoral researcher in service management and performance, with a background in production engineering and a PhD in business administration. His work explores how business operations can be designed to better support human resource management in servitized and platform-based organizations. Passionate about the future of work, Danilo is particularly interested in how emerging forms of work challenge traditional approaches to managing service labor. He enjoys translating complex ideas into practical tools and is driven by a desire to make research more impactful and accessible.